We strongly recommend installing the Outlook app from either the App Store or the Google Play store. Default Mail/Gmail apps will not give the functionality listed below.
If you are on an Office 365 Email system, you can quickly and easily add your shared mailboxes to your Mobile phone Outlook app to ensure you can compose, reply and view emails from all the mailboxes you need.
First, ensure your primary mail account has been added - this will commonly be the same account you log onto your computer with, and is your default email address.
If you are uncertain how to setup these accounts, please search for your phone type (android or iphone) from the search bar above to find our user guides!
Menu Button - Android Instructions
Open the outlook app and click on the icon in the very Top Right - this may be a House Icon, it may also be a letter surrounded by a coloured circle.
This should expand the left menu.
Continue after the iPhone instructions to complete your setup
Menu Button - iPhone/iPad Instructions
Open the outlook app and click on the three lined icon in the very Top Right.
This should expand the left menu.
Continue below for the setup instructions.
Adding Shared Mailbox
With the left menu fully expanded, click on the New Mailbox button.
This should provide a menu with three options:
- Add Email Account
- Add Shared Mailbox
- Create New Account
Click Option 2, "Add Shared Mailbox".
You will be prompted to select an account to login with - please select your Main Email account.
On the next screen, type in the email address of your shared mailbox - Outlook will prefill the @domain.com portion for you, but you can change this if your Shared Mailbox has a different domain.
Once typed in, click "Add Shared Mailbox" (iPhone) or "Continue" (Android)
Your shared mailbox will now appear as another "letter" on the side menu - click the icon to access all mail within this inbox.
Accessing Shared Mailbox Calendars
Once you have added the shared mailbox to your Outlook App, you will have full access to the calendar.
Click on the calendar tab of the Outlook app and if needed, click the Calendar icon in the top left to expand the left hand menu.
Once expanded, swipe to the bottom of the list and you should see your shared mailbox - enable or disable the calendar as needed, modify its colours etc.