Once you have been provided permissions to a users mailbox, there are instances where you need to manually add this into your outlook.
Following along with the quick steps below will get this added for you.
1. Within outlook, click on File.
From the prompt, select the "Account Settings" and click "Account Settings" from the dropdown menu.
2. Highlight your account and click Change
3. Click More Settings
4. Click on the Advanced tab.
To prevent your local outlook data file filling up your harddrive, we strongly recommend you de-select the "Download shared folders"
5. Within the Advanced screen, click the "Add" button.
From here you can search for the needed mailbox and add this into your outlook.
You can search either by first name, last name, email address
To remove a mailbox, simply highlight the required mailbox from the list and click "Remove".
NOTE: If the mailbox you wish to remove is not showing in the list, this means it is automatically mapped to your outlook and Consulting IT support must remove this from the backend for you.
Support
If you are having issues with the above instructions, please contact our helpdesk support team on the details below:
- Business Hours: 8:30am to 5pm Monday-Friday.
- Email: helpdesk@consultingit.com.au
- Phone: 07 3805 0700
- Web Portal: http://help.consultingit.com.au