Overview
Inside the new ticket portal (https://consultingit.halopsa.com/portal) is access to our new chat agent.
If you are outside of support hours, or there are no techs available within the chat application the 'chat bubble' will be missing.
We strongly recommend you use the "Report an Issue" button on the portal page to log your issue through to us instead!
Starting a Chat
If there are agents available, a chat icon will appear at the bottom right of the Halo Ticket Portal:
Clicking this bubble will provide the chat box along with a prompt of questions - please read through these and answer as best you can. As you are already logged into the ticketing portal with your Microsoft account, it will pass your name/details through to the technician automatically.
As soon as your message is sent, it will be passed onto the next available chat agent.
Please give our techs time to answer the chat, as they may be on another call!
If your issue is urgent, please instead give our team a call on 07 3805 0700 as we can better resolve urgent issues over the phone
Ending a Chat
Once you have finished the chat with the technician they should end the chat from their end, but you can also do this.
Clicking on the "Live Chat" title at the top of the chat window provides you additional options:
Within these options, you can receive a copy of the chat via email, and you can end the chat. Once the chat is ended neither yourself or the technician can chat anymore.
Closing out of the chat window and reopening it will start a fresh chat for you!
Support
If you are having issues with the above instructions, please contact our helpdesk support team on the details below:
- Business Hours: 8:30am to 5pm Monday-Friday.
- Email: helpdesk@consultingit.com.au
- Phone: 07 3805 0700
- Web Portal: https://help.consultingit.com.au